When the sole state owned utility billing company continues to get away with it
And the powers that be continue to get away with gross maladministration because the people do not understand the numbers. So they are easily led into thinking that the complainants are inventing stories so as to discredit 'their' government. The truth of the matter is that both PN and PL are to blame for this dysfunctional billing scheme. Both PN and PL have stolen thousands from hapless consumers of electricity and water. Both PN and PL have made utility bill payments a political football.
What should happen is that people should have faith in the utility billing company. ESPECIALLY if the utility billing company is the sole, state owned utility billing company.
I have spent hundreds of man hours calculating my bills because I do not trust Arms. Let me stress this point - I have done the job of the sole, state owned utility billing company because I could see the glaring mistakes from a mile away.
And I was correct to not trust Arms. Every time I checked their bills, I found a mistake. When we were tenants, we were overcharged by €3309.84 on the summer residence tariff. We also endured precautionary garnishee orders on our bank account and my salary because Arms refused to re-calculate the bills on the correct tariff for people living in their primary residences.
When we became homeowners, I had two bills corrected in the first year because 1) they had us down for 4 occupants instead of 5 and 2) they bulked 6 months of consumption into a period of 2 months.
This last year, when we we were billed (actual) every two months, we lost out on our full annual quotas at the cheaper rates.
How is it possible that people do not see the numbers? Is being numerate such a problem in Malta? What an indictment of our education system. What an indictment that we allow this state sanctioned theft from consumers of water and electricity to continue because we don't understand the numbers.
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